The E-Motive Experience:Revolutionizing Auto Repair in Mertztown
At E-Motive Performance & Auto Repair, we’re not just fixing vehicles—we’re fixing the experience of getting your vehicle serviced. In a world where long wait times, vague updates, and cookie-cutter solutions are all too common, we’ve built something better. We’re a performance-driven, tech-forward shop rooted in small-town values. Whether it’s a routine oil change or a full Jeep suspension build, we treat every vehicle like it’s our own and every customer like a neighbor.
With faster turnaround times, digital inspections, clear communication, and convenient services like vehicle pickup and drop-off, we’ve redefined what it means to take your car to the shop. We opened our doors to bring a smarter, faster, and more transparent auto repair experience to Mertztown and the surrounding communities.
How E-Motive Performance & Auto Repair Got Started
Here’s our story and why we built E-Motive differently from the ground up.
Before launching our shop, we worked together at a shop that specialized in performance upgrades, off-road builds, and honest, quality repair. But when that shop was sold, the performance and off-road division was shut down. We moved on to work at a dealership, but quickly realized how limited the service options were and how many customers still wanted the kind of hands-on, customized care we had always provided.
So, we decided to do our own thing.
We built E-Motive Performance & Auto Repair to fill that void, to offer faster service, better options, and real convenience for drivers in our area who were tired of waiting weeks, getting vague updates, or being oversold. And we did it with one simple, unwavering principle: Put people before profits.
Our Mission: Fix What’s Broken
We’re not just here to repair vehicles, we’re here to revolutionize the way auto care is done. Our mission is simple, but bold: to fix what’s broken in the auto repair industry. From outdated systems to slow turnaround times and impersonal service, we’re transforming the experience into something faster, more transparent, and built around you.
That means:
- Faster Turnaround Times – We don’t believe anyone should have to wait weeks just to get on a schedule. We get you in, communicate clearly, and get the job done quickly, without sacrificing quality.
- Using Modern Technology – From digital vehicle inspections (DVIs) to real-time updates through Shop Genie, we make communication clear, efficient, and convenient.
- Offering Pickup and Drop-Off Service – We handle the logistics so you don’t have to. Whether you’re working, at home, or just short on time, we’ll come to you.
- Focusing on Relationships, Not Just Transactions – We don’t see customers as tickets; we see them as people. We’re here to educate, communicate, and earn long-term trust through great service and real transparency.
We care more about building a loyal customer base and taking care of people than we do about upselling or maximizing profit. Our goal is to create a better experience for every driver who comes through our doors or never even has to, thanks to our pickup service.
Our Core Values: The Foundation of How We Work
We built E-Motive Performance & Auto Repair with a clear set of values that drive everything we do, from the way we speak to our customers to the quality of work we deliver. These aren’t buzzwords on a wall; they’re the foundation of how we operate and the reason so many of our customers keep coming back. Every job, recommendation, and interaction is rooted in the principles below:
- Honesty – No scare tactics or unnecessary upsells.
- Fair Pricing – We charge what’s right, not what we can get away with.
- Transparency – You’ll always see what we see and know what to expect.
- Speed Without Compromising Quality – Fast doesn’t mean rushed.
What the E-Motive Experience Looks Like: Start to Finish
At E-Motive Performance & Auto Repair, we believe that great service starts with great communication. Here’s what you can expect when you bring your vehicle to us:
Personalized Welcome
We greet you, gather your information, and take the time to understand why you’re here.
Hands-On Inspection
If needed, we’ll step outside with you to visually inspect the vehicle and clarify any concerns.
Test Drive & Evaluation
Our technicians may perform a test drive to better diagnose performance or drivability issues.
63-Point Courtesy Inspection
Every vehicle gets a comprehensive inspection so we can assess its overall condition.
Digital Results via Text or Email
You’ll receive detailed inspection results with photos through our digital system for full transparency.
Clear Communication on Repairs
We call or text you with recommendations, answer your questions, and only proceed once you approve the work.
Efficient Service Timeline
We begin repairs promptly and keep you updated throughout the process.
Completion & Review
Once the job is done, we walk you through the repairs, explain any warranties, and invite you to leave a review.
Follow-Up with Shop Genie
Our CRM system helps us stay in touch, reminding you of future services and ensuring you’re completely satisfied.
How We’re Doing Things Differently
E-Motive doesn’t feel like a traditional shop because it’s not. We’ve built everything with speed, transparency, and customer convenience in mind.
- Quick turnaround—no 3–4 week waitlists
- Seamless communication via Shop Genie CRM
- Detailed digital inspections through Tekmetric
- Jeep-specialized services like re-gears, tire upgrades, and driveline maintenance
- Pick-up and drop-off service for ultimate ease
- Financing options through Affirm, Acima, Klarna, Snap, and Sunbit
- Transmission pan, filter, and gasket services (no flush machine)
- Price-matching for wheels and tires—we’re working to be the go-to wheel dealer in the region
The E-Motive Difference: What You Can Expect From Start to Finish
- There’s no runaround, just honest answers and real updates.
- Your time is respected, scheduling is fast, and turnaround is faster.
- Your goals are prioritized. We work with your budget, your needs, and your vehicle.
- We offer service you’ll want to come back for.
Changing the Game in Mertztown — Schedule Your Visit Today
From Jeeps and trucks to daily drivers and fleet vehicles, E-Motive Performance & Auto Repair is bringing something new to the table: high-quality work, fast service, and total convenience, backed by values that mean something.
We’re not just here to fix vehicles, we’re here to redefine what auto repair should feel like. And while our shop is proudly rooted in Mertztown, we serve customers across the region, including Kutztown, Topton, Fleetwood, Breinigsville, Alburtis, Macungie, Oley, Blandon, Boyertown, Trexlertown, Fogelsville, and surrounding areas.
Visit us at 244 Bowers Road, Mertztown, PA 19539
or Call us at (610) 360-5553.
Revolutionizing auto care isn’t a slogan for us, it’s the standard we’re setting through honesty, speed, and service that puts you first.